Fall, 2006 Continuous Improvement Action Projects

Key Performance Indicator (KPI) and Balanced Scorecard Development

Project Statement: Develop Key Performance Indicators to improve decision-making processes.

Key Performance Indicator Action Team

Team Members: Fran Glosson, Catherine Jones, Todd McDonald, Donald Quirk, Molly Stolz (team digital illustrator), Len Walker (team scribe), Janice Young (team leader), Heather Zaccagnini
Team Sponsors: Walt Packard and Marilyn Weniger


Update to Steering Committee - February 14, 2007

Dr. Young presented an update on Key Performance Indicators (KPI). She said that it was a work in progress learning what data they need and what data they already have.

Update to Steering Committee - April 4, 2007

Ms. Jones reported that her Action Team has been identifying what works and stated that their process has been fine tuned to look at more specifics. She spoke about the next steps for the Team which include a complete content analysis for identified KPIs in Spring 2007, and a presentation to the College Board in May 2007. She stated that an effective result that will impact the institution is a culture shift to seeing the institution as a whole and focusing on institutional systems; developing a model that is complex but can be communicated at all levels.

Ms. Jones noted that some of the challenges include the lack of data, the need to maintain a global perspective, and the need to maintain continuity in spite of team turnover. Mr. Walker explained the handouts and gave information on using the GIS, which shows market share by zip code. He explained that the purpose of the study is to identify where we can expect to find new students. He stated that if the studies are done on an annual basis we can start to benchmark where our students come from.

The AQIP report for KPI is due to Dr. Patton

Update to Steering Committee - November 7, 2007

Update to Steering Committee - February 27, 2008

Update to Steering Committee - October 21, 2008